While I am thinking about it there was another time recently when a piece of, what I thought was, well known functionality was seen for the first time and commented upon how useful it was. This was a little gem under the Navigator menu in the Control program.
The normal way to find a criteria is to enter in as few attributes as possible, typically, case type, country, property type and maybe action, to get as short a list as possible to find the criteria that you are after. This will take three or 4 clicks and tabs and a hit of the Refresh button and then a short search visually to find the criteria you want.
Not too painful but you generally work on one criteria at a time and usually know the criteria number from the record that has created an issue. If this is the case, select the Navigator menu and the Find Criteria item, a dialog will be displayed. Type in the criteria number, eg. -6277, 788, 14, and hit enter: the criteria will be found immediately and displayed in the criteria table!!
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