Results Legal is an innovative and specialist law firm, dealing purely in debt recovery, insolvency law and commercial disputes. With offices around Australia the firm is quickly making a name for itself as one of the leading providers of these specialist services in the country.
Founder and Managing Director Karl Hill puts the business’ success down to a focus on quality of service, proactive file management and effective internal systems, meaning the firm maintains a clear and competitive fee structure.
“Our goal was to take all of the stereotypes and frustrations associated with law firms and improve on them. Faster time frames, clearer costs and better communication” says Hill.
Key in dealing with Results Legal’s clients is the use of Red Rain’s Web Collaborator system.
“We wanted to be able to provide our customers with complete transparency into all the work that we do for them and do it 24/7. Web Collaborator has been fantastic for this. The clients love it” says Hill.
“Our view is that the client should be able to, at any point in time, see the latest information about their matters and we work diligently to keep this up to date in our internal LEAP system, as a part of our quality processes. Web Collaborator then knows the change has been made and makes it available to the client” says Hill.
The firm manages the whole process through the LEAP application. They set up an email address as a “web user” and then attach it to a matter or matters. Web Collaborator recognises that this has happened and, the very first time, emails the user a log on and password. It also extracts the matter information and designated documents and synchs them into the cloud. The user then logs on and they can send see the information in a completely secure environment. Web Collaborator then monitors for new matters and new information to be published.
“The beauty of the tool is there is no need to worry about setting up and managing complex web servers and security and the like. We don’t want to worry about technology, we want to concentrate on looking after our clients and being the best lawyers we can be in our chosen field” says Hill.
Another powerful feature is the ability to publish file notes and receive instructions back from the customer that are automatically posted to the database and immediately emailed to the applicable lawyers and staff members within the firm.
“We have found that customers are using this facility extensively and it has made the entire interaction process easier and simpler for all parties” says Hill.
Overall Results have seen an excellent return from their investment and the software is now a key part of their business offering.
